- 26 January 2021
- Transport / Logistics Services
UK outsourced fulfilment and logistics specialist 3PL has seen a 42% uplift in orders in December as against the same period in 2019.
As well as handling 100,000 orders in December, during the Black Friday sales event 3PL processed some 30,000 orders in one week, while on the 11th December it had its busiest day on record with 11,000 orders processed on the day.
Among the categories that did well were health and wellness, home textiles and fashion. To meet demand the company more than doubled its workforce for the peak season.
“As this was our first ever peak season in a pandemic we were faced with a largely unknown entity with regards to demand and resource planning. The sheer scale of throughput we handled by far exceeded even our most ambitious of forecasts. A truly dynamic approach from the team was necessary in adapting daily in constantly rising to the challenge.” said Ian Walker, Managing Director at 3PL.
“We liaised frequently with our clients on both capability and capacity, and we also placed increased emphasis on scalability, innovation and technology to ensure we had the right tools in play to enable us to deliver a record peak. We have kicked off 2021 with some real momentum with little sign of demand slowing. Our ongoing investment into further developing our infrastructure and service proposition continues at pace as we seek to further enhance the service experience. Our latest investments include a number of new senior management ‘impact hires’ alongside advanced technologies to streamline cross border trading for that added convenience to our customer base.”