7-Eleven Australia launches carrier agnostic PUDO network

US multinational convenience store chain 7-Eleven is challenging Australia Post’s dominant pick-up/drop-off (PUDO) network.

The convenience store chain has announced it is rolling out a pan-Australia parcel locker network under the carrier-agnostic ParcelMate brand. Currently, 7-Eleven has 280 sites.

The ParcelMate lockers are kept in 7-Eleven stores and can be accessed 24/7. It was first piloted in 2018 with 20 sites.

“By investing in developing our own platform, we have the option to work with any delivery partners we choose for parcel pickups,” said 7-Eleven head of innovation, strategy and business development Stephen Eyears. 7-Eleven is currently working with Toll, DHL and Couriers Please.

The plan is for some 400 ParcelMate locker locations to be at 7-Eleven stores in Australia by the end of this year. Competition with Australia Post will be tough – there are only 690 stores on the continent as against Australia Post’s 3,500 post offices with PUDO points. However, 7-Eleven has joined the HUBBED PUDO network that combined has 1,800 locations. As with ParcelMate, HUBBED is carrier-agnostic with multiple delivery companies using the network.


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