Amazon extends returns window for customers

Amazon is offering customers more time to return unwanted gifts and goods over the holiday season. Items purchased between October 1 and December 31 can now be returned by 31st January 2021.

In the US, Amazon is also offering easier returns at its Whole Foods Market stores as well as Amazon Books, Amazon 4-star, Amazon Fresh grocery stores, Amazon Go stores, UPS Store locations, and Kohl’s amongst other options. The returns can be box-free and label-free.

“During a holiday season that might be more unpredictable than year’s past, our employees want to help customers have one less thing to think about by giving customers more time to return, and by providing a variety of free, convenient, and easy return options this year,” said Libby Johnson McKee, Director, Amazon WW Returns, ReCommerce and Sustainability. “Our hope is that by offering so many return options—from tens of thousands of drop-off locations to shipping an item back—as well as more time to think about making a return, customers can relax and shop with confidence this holiday season.”

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