AO expands warehousing for 3PL business

Thanks to upward pressure on demand for its goods, online large electricals retailer AO has opened its third distribution warehouse in Crewe, taking its warehousing capacity to a million square feet in the town. The 110,000 square foot warehouse is also catering to its third party logistics (3PL) business.

David Ashwell, MD of AO Logistics, said: “This is a great measure of the confidence that our third party clients have in AO. During the Covid-19 pandemic our amazing team has been delivering safely and efficiently, providing a lifeline for AO.com’s customers which in turn, third party clients have benefitted from. As five years of channel shift from stores to online condensed into five weeks, I’m really proud of how the team has adapted to necessary changes without missing a single day of delivery with record net promoter scores over the last three months.”

“We’re proud to share our AO service capability with other retailers and third party clients particularly during this difficult time when, thanks to AO, their customers have been able to rely on them. We’re keen to continue to build long-term relationships with retailers and clients who understand the value of an expert, national two-person delivery network.”

John Roberts, Founder and CEO of AO, said: “Latchford is named after Alan Latchford, who passed away in March.  He was on the other side of the famous £1 that led to the creation of AO.  On Christmas Eve 1999, he bet me £1 that we couldn’t use the internet to transform how people buy white goods. Twenty years on, the opening of our Latchford warehouse is a lasting tribute to Alan.”

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