Aramex improves smartphone app

Middle East and Australasian express delivery providers Aramex have upgraded their customer facing smartphone app. These include a better shipment tracking system.

The app has advanced geo-tracking capabilities that are supported by real-time map views and driver movements during final mile delivery.

The Aramex app also allows customers to schedule delivery and pickup dates, times and locations, enable in-app notifications, and access the pay tool with a full payment breakdown including delivery and customs charges.

The app works along with the Aramex WhatsApp for Business chatbot that was launched in October 2018.

Mohammed Sleeq, chief digital officer of Aramex, said, “The new app comes as part of our newly enhanced digital touchpoints and represents our continued commitment to adopt a cross-channel engagement strategy, with the aim to engage with customers in real-time through their preferred digital channels. This is why we have invested in augmenting the visual interface of the app so that our customers have more visibility on their shipments and can control multiple aspects of their deliveries instantly.”

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