Argos chooses Cognito iQ platform

UK homewares company Argos has chosen Cognito IQ to power the delivery intelligence for its Fast Track UK wide same day delivery service.

Cognito IQ released a statement today that explained how its platform will help Argos deliver its same day service: “Upon collection of delivery manifests, the Cognito iQ Mobile platform guides the drivers via their handsets enabling both customer home deliveries and delivery to other stores.

“With GPS integration, Argos drivers are guided through their delivery route, obtain electronic proof of delivery and receive real-time updates via messaging to inform them of any last minute changes.”

The Fast Track service offers four delivery windows through the day and they will receive text message updates informing them of accurate delivery times and any delays that may occur as they happen. With major delays through the Black Friday sales, lack of information was one of the major reasons that customers were so unhappy.

Cognito iQ added: “The information flow is real-time via the cloud and visible to Argos Call Centre via the Cognito iQ portal. With up to the minute information on deliveries, agents can provide customers with accurate information on where their parcels are, if they’ve been delivered, where the parcels have been left and who signed for them.”

Central Operations Director at Argos Andy Brown said: “We are the only retailer able to offer same-day delivery nationwide and we’ve been delighted with the fantastic reception customers have given our new Fast Track services. Our selection of Cognito iQ to make Fast Track happen is a validation of the power of its platform and the faith we have in it to enable such a complex, mission critical service for our business.”

Cognito iQ’s platform is currently used by 650 delivery drivers and offers the potential to increase this number significantly to support busier periods.