IT company Paragon Software Systems has reported that the order fulfilment software it developed for Argos helped the retailer plan more than one million Fast Track deliveries during the Christmas trading period.

“As part of Argos’s five-year digital transformation plan, we implemented Paragon HDX to enable the launch of our Fast Track store collection and same-day delivery service,” said Andy Brown, central operations director at Argos.

“The software solution has helped us manage strong levels of customer demand, particularly during the Black Friday and Christmas trading periods, and support significant increases in digital transactions over the last 12 months.”

The Paragon HDX system is now used at more than 160 Argos hub stores to help manage a fleet of more than 436 vans. These do around 1300 routes that are optimised by the software on a daily basis to support the Fast Track Services. The system allows the Argos customer to choose from four delivery time slots through the day at the point of purchase. This makes it possible for them to order an item as late as 1800 for delivery to more than 95% of UK households the evening of purchase.

Brown added: “The successful integration of all of our supply chain systems has been critical in allowing our customers to order any product they want and receive it at a choice of destinations within unmatched timescales.  Paragon has worked closely with Accenture and a number of other partners to deliver a dynamic routing and scheduling solution that helps Argos deliver on our promise to customers.”  
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