- 12 November 2020
- Transport / Logistics Services
Leading two-person delivery company ArrowXL has landed a contract to work with mattress and sleep accessory specialist OTTY Sleep.
The warehousing and delivery contract will involve ArrowXL providing storage at their Wigan HQ as well as delivery of OTTY Sleep’s products in as few as 48 hours from orders being made.
Michal Szlas from OTTY Sleep said: “We were in conversation with Arrow XL for around two years prior to signing the contract, which was agreed upon after our existing couriers unfortunately had to pause their operation during the lockdown. Although current circumstances have proven difficult and unprecedented for many, Arrow XL have provided a great service and we have had very minimal issues.
“Their systems are much more sophisticated and allow us to track our inventory and stock movements more accurately. The delivery and customer service have also been fantastic, allowing us to effectively deal with the surge in volume during Covid-19. As a whole, Arrow XL offer a full-service supply chain solution, including warehousing our products and looking after the entire delivery procedure for our award-winning mattresses, pillows and bed frames, which of course, we are very pleased with.”
OTTY is not the only customer ArrowXL has secured since lockdown began – it has signed contracts to deliver for a number of other large brands including Argos and JLL Fitness.
Craig Kavanagh, Sales Director from ArrowXL said: “OTTY Sleep really care about the customer experience, something we also prioritise significantly. Their product is one of the leaders in their market, so delivering it is a huge part of the full cycle from the moment of purchase to the unwrapping. We are very proud to be working with OTTY Sleep and having shared values and priorities makes for a strong partnership. We look forward to many years of successful deliveries of their award-winning products.”