Asda trials online returns with grocery deliveries

UK supermarket chain Asda is trialling doorstep parcel returns that will allow customers in 48 locations to return items from its website and more than 100 retailers when they receive their regular groceries delivery.

Now, customers in the trial areas can simply hand over items they wish to return to the Asda delivery driver when accepting a grocery order. This is integrated in the Asda toyou parcel network that enables customers to track the parcel all the way back to the original retailer.

The returns are processed through the original retailer in the usual way, and must be done when there is an online grocery order scheduled with Asda. On the day of delivery the customer informs the driver when accepting their food shop who will check the items will fit in to a tote and then gives them a receipt. The item will be trackable from then.

Simon Gregg, senior vice-president of ecommerce at Asda, said: “We know that customers increasingly want to be able to access more services more conveniently to better fit in with their lifestyle. By partnering with toyou to efficiently use space available within our home shopping vans, we’re able to offer online grocery customers an additional service that makes it simple to return items purchased via and hundreds of the nation’s favourite retailers. With many more of us now shopping for fashion items online, this trial gives customers added value when they shop with us.”

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