Australia Post – parcel volumes up 90%

Following an international trend among postal operators, Australia Post has seen a 90% increase in parcel volumes compared to last year due to the pandemic. The postal operator has repurposed 15 new processing facilities and recruited 600 temporary staff for processing and customer services to meet demand.

Since just before Easter, parcel volumes have averaged around 2 million pieces a day, almost doubling the same period last year’s volumes over the last four weeks. Letters and other products have fallen considerably at the same time.

Australia Post Acting Group Chief Operating Officer, Rod Barnes, said “With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.  We are experiencing significant delivery delays due to limited flights, hygiene and social distancing requirements in our network to preserve the community’s safety, and an increase in parcel volumes as more people shop online.

“For the last four weeks, we have been operating our processing and delivery services seven days a week, with our dedicated staff working on rotation over the 24-hour period, each day.

“The re-purpose and opening of 15 new facilities around the country, and the employment of more than 600 casuals, will assist in the network being able to sustain the current parcel delivery demands and reduce delays.”