Australia Post – record parcel volumes in December

With volumes in excess of 52 million pieces delivered in December, Australian Post has had its busiest month in its 211 year history. This equates to a 20% increase on the same period in 2019.

Over 19 days in December the national postal operator delivered more than 2 million parcels. At the same time, over 21 million people were served at Australia Post’s 4,000 Post Offices.

Acting Chief Executive Officer and Managing Director, Rodney Boys said while the organisation had predicted it would be Australia Post’s busiest Christmas ever, it exceeded expectations.

“There is no denying that online shopping grew strongly through 2020, and this reached a new level in December as millions of people chose to buy their Christmas gifts online,” said Mr Boys.

“Ongoing COVID-19 restrictions, social distancing and reduced domestic flights coupled with significantly higher parcel volumes, meant that delivering Christmas 2020 for all Australians was always going to be incredibly challenging.

“We prepared extensively, opening 60 new or re-purposed facilities, adding 3000 vehicles and putting on additional dedicated planes, all to keep delivering for our customers. 2700 posties undertook additional training with over 2000 transitioning to deliver parcels in vans and an extra 5000 people were recruited.

“These results were only made possible through the absolute commitment and dedication of our incredible team and our licensed post office and delivery contractor partners across the country that worked tirelessly under difficult circumstances for their communities to deliver a truly phenomenal Christmas,” Mr Boys said.

Minister for Communications, Urban Infrastructure, Cities and the Arts, Paul Fletcher MP, said, “Australia Post staff should be congratulated for the way they have risen to the challenge of unprecedented demand and delivered a record 52 million parcels during December.

“This was in part made possible as a result of the regulatory relief approved by the Morrison Government in 2020, which allowed Australia Post more operational flexibility to meet community demand for parcels and essential services.”