bpost focuses on meeting customer expectations

After a strategic review of its operations bpost has launched the Connect 2026 strategy that aims to make the postal operator and delivery company more customer-focused.

The Belgian postal operator has improved its efficiency in mail and parcel operations in Belgium and Europe while building its business to become a relevant factor in the USA.

Jean-Paul Van Avermaet, CEO bpost, commented, “The launch of Connect 2026 is a mind shift for our company for at least four main reasons. Firstly, it will allow us to continue to reinvent our company in order to put customer centricity even more at the heart of everything we do. Anticipating the evolving needs of the customers is what drives us and motivates us to create value from them.

“Secondly, it will allow us to invest in our omni-commerce logistics activities. This is our main engine of growth, thanks in particular to the great opportunities offered by Radial and Active Ants in e-commerce logistics. Active Ants, for example, will be opening a number of new sites in European countries, including Belgium.

“Thirdly, our new strategic vision more than ever puts the spotlight on our societal role, by underlining our willingness to develop new services and this as a planet-friendly and inclusive organization. As it is mentioned clearly in our Connect 2026 vision, bpost group wants to be the trusted guide to connect in a changing world for our customers, employees, citizens, companies, shareholders and governments.

“And last but not least, the launch of this ambitious strategic vision sets the guidance of a sustainable future for bpost group and all its employees, who give the best of themselves every single day.”