Cainiao Post begins Hong Kong operations

Alibaba’s Cainiao Smart Logistics Network has opened its first Cainiao Post network in Hong Kong – its first such operation outside mainland China.

There are to be 10 Cainiao Post stations and 60 new Cainiao collection points to help streamline last mile delivery on the island.

Cainiao aims to optimise last mile logistics even as Hong Kong is forecast to see an 11.1% growth in e-commerce this year.

The Cainiao Post platform aims to integrate resources and eliminate last mile logistics pain points, including the increased complexity and demand on couriers. It is able to offer cost and time efficient delivery options based on data showing the optimum route and service for the job. Working with both in-house and partner-operated delivery operations, the logistics operations will be standardised across all stations to create a unified experience and improve the self-collection for end customers.

“The pandemic has brought to light many vulnerabilities and issues within the logistics value chain. The current extent of digitization is still in the early stages, with room for further transformation to enhance agility and efficiency. With a strong digital foundation, coupled with a robust partner and courier network, Cainiao can help the industry drive greater efficiency and seamless connectivity, alleviating pain points in last-mile delivery, a key component of logistics within Hong Kong’s Four Pillar Industries. Furthermore, our merchants will be able to benefit from Cainiao’s scale, standardization, hyper-localized operations and in-depth market knowledge,” Rex Lin, Head of Cainiao Post (Hong Kong), Cainiao Network.

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