Canada Post warns public to expect parcel delays

Thanks to record numbers of parcels passing through its network, Canada Post has informed the public that it should anticipate delays in delivery for the foreseeable future. 

Online shopping has exploded in the country and while responding to demand, Canada Post is hampered somewhat by social distancing measures to protect its staff. According to a statement from Canada Post, “Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.”

On May 19 Canada Post had a record parcel delivery volume of 2.1 million parcels being delivered to customers on that day – or roughly three times normal volumes for this time of year. Volumes aren’t the only problem with bulky items like mini-fridges, patio furniture and barbecues being sent through its network. Canada Post continued: “ These bulky items often require a two-person lift which creates additional safety challenges and delays.”

The postal operator has ramped up weekend working for its existing staff and taken on trained temporary extra staff to meet the demands of the increased volumes and restricted ways of working. In some cases, Canada Post is sending parcels on different routes to achieve delivery more quickly.

The statement from Canada Post concluded, “We understand the importance of these items, especially at this time, and thank Canadians for their patience and understanding. Our employees are working hard to serve and we’ll continue to keep customers updated on our progress.”