- 20 May 2016
- Transport / Logistics Services
CEVA Logistics has streamlined its clearance procedures in Brazil to improve its customer experience across the complex and ever changing area of customs processes in the country.
A number of these procedures are unique to importing and exporting goods to and from Brazil and it is vital that customers have the latest information at their fingertips to ensure their shipments are handled in the most efficient way.
“Our aim is to improve our own process so that we can further enhance our productivity and therefore make our customers’ supply chains more competitive. We have specific Customs expertise in São Paulo and Campinas which allows us to focus on the technical and operational phases of the Customs clearance process,” says Rubio Guimarães, CEVA’s Customs Clearance Director in Brazil.
Brazilian customs processes can lead to delays for those companies that are not working with a partner that is fully conversant with all aspects of the operations in question. One of the main reasons for goods getting stuck at Brazilian customs is the lack of proper documentation that needs to be presented when goods need to be cleared. Those goods that do become stuck then have a maximum deadline to be cleared or the goods can be seized by the Federal Revenue and then auctioned or destroyed.
The new model being delivered by CEVA keeps the customer service, technical support and implementation of innovative procedures for Customs processes wholly within the branch offices. Internal operational activities are centralized to increase efficiency and scale gains, giving CEVA greater time to focus on the individual needs of our customers.
At Viracopos Airport (São Paulo) CEVA has already received a positive ranking from the airport authority for its Customs performance. During 2015 CEVA increased the efficiency of its Customs procedures at the airport by approximately 67%.
Every month, the company carries out about 800 customs clearance processes at Viracopos Airport and more than 3,000 throughout Brazil.