Citizens Advice – delivery problems for disabled people

Citizens Advice has shown that 66% of people with disabilities have had problems with their parcel deliveries in the last 12 months, as against 56% of those without disability. This has led the charity to call on companies to take action to better serve disabled people.

Problems experienced by disabled people included:

– Missing deliveries because they’re not given enough time to get to the door
– Not being able to retrieve their parcel because it’s left in an inaccessible location
– Feeling rushed or anxious when signing for parcels

Gillian Guy, Chief Executive of Citizens Advice, said: “Online ordering can be life-changing for people who find it hard to get to the shops. But we’ve found many disabled people face unreasonable barriers when they order parcels online.

“We think these can be avoided through simple solutions like allowing people to specify their accessibility needs and publishing accessibility data online. Some of the major delivery companies have already committed to make this happen so we urge others to follow suit.”


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