CollectPlus return House of Fraser returns to customers

After the new owners of House of Fraser announced they would not be issuing refunds for returned goods at the time of the company’s near-collapse, CollectPlus has announced that it will be returning the already-returned goods to customers free of charge to the customer.

Some 5,000 parcels are to be returned to customers. Commenting on the decision, Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus, said; “Through no fault of their own, customers of House of Fraser have been caught in the middle of the retailer’s collapse, with items that they have bought and paid for being refused by the returns warehouse.

“The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.”

After CollectPlus was unable to access House of Fraser’s warehousing network (run by XPO Logistics) it has been securely storing the goods, that had been sent via CollectPlus Points on or after the 8th August.

Following Sports Direct’s deal with the administrator, it was hoped that the warehouses would reopen, and the returns could be processed as usual, however it has become clear that customers returning items are unlikely to receive a refund.

Neil Ashworth added; “We believe we are doing the right thing by the customer.”