Concept2 chooses ArrowXL

Premium gym equipment retailer Concept2 has announced it has gone to ArrowXL for its two-person delivery services. This follows a significant growth in demand for its goods since the pandemic restrictions began 10 months ago.

ArrowXL is to take all orders at its Worcester hub and then deliver the items that include RowErgs, BikeErgs and SkiErgs. Depending on local pandemic restrictions the items will be delivered to the customer’s room of choice in their home.

Concept2’s customers will be able to choose the day of their delivery using the ArrowXL diary booking system. All items are to be fully tracked and regular communications made by ArrowXL to the customer about the progress of the delivery.

Jake Evans, logistics manager at Concept2 said: “We were looking for a courier who could offer a more dependable service to our home delivery customers, specifically in terms of reliability and ability to offer a delivery window on a specified date’.  ArrowXL has so far exceeded our expectations!”

Craig Kavanagh, Sales Director at ArrowXL, said: “Concept2 sell premium gym equipment and wanted a delivery service to reflect this. The 2-man diary service that ArrowXL offer fulfils their requirement perfectly in terms of customer expectation and service.”