CouriersPlease – big peak season expected

Australian parcel delivery company CouriersPlease is projecting another big Christmas peak season. The carrier has already seen an 80% spike in volumes compared to 2020 between March and May.

In the final quarter of 2019, parcel volumes hit 4.6 million, a 1% growth on the quarter before. In the final quarter of 2020, this hit more than 8 million, a 71% jump in volumes. In the current quarter it has already delivered more than 5.6 million parcels in just eight weeks.

The strong growth bodes well for the peak season quarter, with CouriersPlease expecting a 30% jump in volumes compared to the same period in 2020.

“We’ve continued to experience a surge in parcel volumes and the current lockdowns have seen volumes soar to the levels we see during peak periods,” said Phil Reid, CouriersPlease Chief Operations Officer.

“Since last year’s boom, we expanded the business rapidly, doubling our franchisee network and hiring hundreds more delivery drivers. However, volumes continue to soar to record levels, and a second parcel boom this November and December is inevitable. We are preparing for a more than 30 per cent increase in volumes during this period and have already started recruiting more warehouse staff and delivery drivers where possible.”

“While it is a challenge for the industry to keep up and deliver within timeframes, we do know how frustrating it can be for those waiting to receive essential and urgent items,” he said.

“Preparing for potential delays remains important and shoppers should pay particular attention to notifications from couriers, who are updating delivery timeframes and communicating delays to the best of their ability.”

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