“Delivery by Appointment” launched by PostNL

PostNL has introduced a new ‘Delivery by Appointment’ service.

PostNL have published a news item on its website that says that the new service means that “the consumer can directly determine when their online order is to be delivered by PostNL, at the moment they purchase it”.

The Dutch postal operator explained that the new offering is so “consumers can choose the delivery time themselves, this increases the chance of them making their purchase in an online shop in preference to a physical shop. Using the delivery option ‘Delivery by Appointment’, the consumer chooses the day and two-hour time slot during which PostNL will deliver the parcel. This service offers everyone the opportunity to plan for themselves when they will receive their parcel.”

PostNL reported that De Bijenkorf is the first retailer to offer the service on its online shop.

Pieter Heij, Director Omnichannel at De Bijenkorf, commented: “Delivery by Appointment perfectly suits the premium service we want to offer our customers. Customers now have a wide choice of delivery options, from standard free delivery and next-day delivery to evening and Sunday delivery, and now also delivery by appointment. We’re happy to be able to expand our service in collaboration with PostNL.”

Convenience is core to e-commerce customers’ demands in the fast developing industry. Delivery by Appointment is one step toward this, allowing customers to be in their delivery addresses at a much narrower delivery window as opposed to waiting in all day for something that might only be €20 in value.

 
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