Deutsche Bahn runs train station delivery pilot

Deutsche Bahn and a group of partner companies are piloting a scheme where Hamburg residents can pick up parcels at train stations.

The pilot is across 15 train stations in Hamburg at RE, S- and U-Bahn stops.


Deutsche Bahn, Hochbahn and ParcelLock are working with Hamburg Box to group deliveries in convenient locations, offering an alternative to door delivery. IT provider ParcelLock are partnering with Hermes, DPD and GLS for the pilot program.


Via an online booking portal, customers can have their parcels sent to the Hamburg Box.


The offering is free for both registered ParcelLock customers or those logging on as a guest.


During the ordering process, the customer selects Hamburg Box as the delivery location and they then receive an access code to open the compartment.

Sven Hantel, head of production at DB Station and Service, said, “As hosts at our Hamburg train stations, we welcome around 1.7 million people every day. With the Hamburg Box, we offer our customers a new service to save time and effort. In a smart city, train stations as high-traffic hubs of modern mobility are the ideal locations for this new form of parcel delivery.”

Eric Malitzke, CEO of DPD Germany, said, “I am convinced that the future belongs to the alternatives for front-door delivery. With the Hamburg Box alone, we will avoid numerous vehicle movements in Hamburg, which relieves urban traffic and protects the climate.”

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