- 6 March 2019
- Transport / Logistics Services
German delivery giant Deutsche Post DHL is planning to invest up to €150 million a year into additional delivery personnel, automation and the further expansion of its mail and parcel network in Germany.
“We were very well prepared for the 2018 holiday season as a result of quality improvements implemented last year,” says Frank Appel, Chief Executive Officer, Deutsche Post DHL Group. “The success of the peak season shows that our top-quality service is the critical factor, which is why we will continue to work hard on improving service and fulfilling our customer promise. This also responds to demands currently being voiced by lawmakers in Germany.”
Deutsche Post DHL plans to add another 5,000 full time jobs in its mail and parcel division with plans to improve the quality of last mile deliveries. The added staff numbers will enable it to respond to volume spikes and illness induced staff shortages. It also plans to hire a further 450 owner-truck drivers to help tackle the nationwide problem of driver shortages that also impact Deutsche Post DHL.
While putting more bodies on the ground in the last mile phase of delivery, Deutsche Post DHL also plans on further automating the sorting process. The Group is investing in new sequence sorting machines that pre-sort shipments in mail centres. The postal operator is installing new reading technology in all parcel centres so that shipment codes on parcel labels can be read faster and more reliably.
Deutsche Post also plans to add another 500 partner outlets and DHL Parcelshops, as well as 1,000 additional Packstations across Germany to further improve service for its customers. In addition, Deutsche Post is testing new retail outlet concepts such as self-service machines and drive-thru counters for posting and pick-up, one of which is currently being tested in Bad Kreuznach, Germany. The Group also plans to offer customers the option picking up their parcels in DHL Parcelshops, as well as new options for shipment tracking, such as proof of delivery for business customers for all merchandise shipments (Warensendungen).
The Group also plans to invest more in its postal infrastructure, primarily in rural areas – for example with more than 400 new delivery depots in its combined delivery network, which combines mail and parcel delivery into one.
“These measures ensure that we remain quality leader and provider of choice for our customers in a very competitive market,” says Frank Appel.