DHL eCommerce Malaysian service goes live

DHL eCommerce has begun its domestic delivery operations in Malaysia.

“E-commerce has become a way of life for Malaysians, with 47% already using their smartphones to shop online,” said Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce. “Approximately 7 million are already shopping online every month, and with the industry expected to grow to €1bn by 2020 in Malaysia and globally to $1trn in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

DHL’s Malaysian investment includes a 48,000 square foot central distribution hub in Puchong, depots in Penang, Cheras, Johor Bahru and Puchong, as well as fleets of two wheeled and four wheeled vehicles. These fleets will provide next day delivery to all urban areas in the Klang Valley, Johor Bahru and Penang, as well as two to four day deliveries to all other towns in West and East Malaysia.

The DHL eCommerce end to end solutions delivery solutions offer pick up services, track and trace, reverse logistics, cash on delivery with daily remittance and call centre capabilities for deliveries within Malaysia.

Malaysia is a strongly emerging market in e-commerce and DHL’s move should exploit the opportunities available. It is one of the areas of the world where Chinese and Western businesses will go head to head, with Alibaba having a presence in the country already.  
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