- 23 August 2017
- Transport / Logistics Services
DHL eCommerce has chosen to work with FarEye, a logistics management solution provider. Working with DHL, FarEye’s platform is hoped to enhance the customer experience, optimise resources and deliver DHL’s brand promise in real time.
DHL eCommerce supports business processes with fully mature e-commerce shipping solutions and technology platforms that can be plugged in to online businesses around the world.
The logistics company continually invests in technology solutions that help improve business processes and communication. DHL eCommerce chose to work with FarEye as the tech company’s platform seamlessly integrates with a client organisation’s existing systems and makes the IT infrastructure flexible and agile. As it is a SaaS platform the FarEye system gives DHL the flexibility to scale up and down depending on levels of demand and gives the logistics company an edge to adapt quickly to any of their clients.
Charles Brewer, CEO DHL eCommerce said, “With eCommerce growing at such a rapid pace we see a fantastic opportunity for high quality solutions that will offer a great customer experience and more choice, convenience and control for online shoppers. FarEye’s platform is scalable, future-oriented and flexible. With FarEye we can deliver ‘delight’ by having complete visibility of the logistics movement and keeping customer informed at every step, ‘real-time’.”
Kushal Nahata, Co-founder & CEO FarEye said, “FarEye is an indispensable support system for brands whose focus is enhanced customer experience and complete visibility of their logistics. Our association with DHL e-commerce has been extremely gratifying as we were competing against giants. FarEye is an enterprise grade technology platform and this win is a testimony to our platform’s capability and defined processes. We shall continue to strive towards excellence and keep our customers at the center of all our activities.”
FarEye has proved to be a partner of choice for DHL eCommerce by optimizing their resources, enhancing their customers’ experience with real-time alerts & smart analytics and making parcel shops more efficient with complete visibility.
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