DHL Express: peak season will be earlier and bigger

DHL Express is expecting a peak season with up to a 50% increase in volumes compared to that of the same period in 2019.

Already this year, in part due to the pandemic the global express delivery company has seen a 35% surge in parcel volumes. There are other factors at play, with an increased number of e-commerce merchants exporting their goods to other countries via international marketplace sales and the growth of e-commerce in general.

“Megatrends such as globalisation and digitalisation have an enormous impact on global trade” explains John Pearson, CEO at DHL Express. “In recent decades, we have seen how globalisation, increased trade and interaction have raised prosperity and choice, reduced poverty, cultivated diversity and enriched lives. At DHL Express it is our mission to enable global trade and support our customers during the most important days for their business. We make sure that goods are delivered as fast as possible – and Christmas gifts are being delivered to households all over the globe in time. We are proud of the strong commitment of our employees and couriers who are out there to fulfil our mission of connecting people and improving their lives. In times when the coronavirus hits both economy and private lives, their efforts are outstanding.”

One issue that cannot be ignored is the pandemic, which has led DHL Express to prepare for an earlier and more intense peak season. “Covid-19 and its impacts such as curfews or distancing led to massive changes in the retail sector all over the world”, says Michiel Greeven, EVP Global Sales at DHL Express. “As a consequence, the buying behaviour of consumers, but also B2B Buyers, changed significantly and shifted more and more into the online world. From an e-commerce perspective some might even say that Covid-19 brought 2030 to 2020, with online shopping and the necessary shipping as the new normal. And this not only counts for B2C retailers but also in the light of B2B E-commerce. Particularly in current days of uncertainty many giant stores will be going online with their sales promotion. This will have its effect on peak season as well and shoppers will be mainly going online to get the best deals instead of going to physical stores. With the result of fast shipping needs as well.”