- 19 February 2018
- Transport / Logistics Services
Fried chicken giants KFC have apologised to the public after its new food products delivery contractor DHL failed to deliver much of the food required, forcing many restaurants to close or have limited hours over the weekend.
The food products delivery supply chain contract was handed to DHL and QSL in October. This gave the international logistics giant the supply and distribution of food products, packaging and consumables to the UK KFC restaurants.
There have been issues as DHL and QSL have physically taken over the supply contract.
In a statement, KFC said: “We’ve brought a new delivery partner onboard, but they’ve had a couple of teething problems – getting fresh chicken out to 900 restaurants across the country is pretty complex!
“We won’t compromise on quality, so no deliveries has meant some of our restaurants are closed, and others are operating a limited menu, or shortened hours.
“We know that this might have inconvenienced some of you over the last few days, and disappointed you when you wanted your fried chicken fix – we’re really sorry about that.”
DHL also apologised. A spokesperson said: “Due to operational issues a number of deliveries in recent days have been incomplete or delayed. We are working with KFC and our partners to rectify the situation as a priority and apologise for any inconvenience this may have caused.”
DHL are renowned for their efficiency and effectiveness, and aren’t known for ‘clucking up’ supply chain contracts of this kind. It remains to be seen whether this is just a one off bad egg…