- 14 December 2020
- Transport / Logistics Services
Nervous their goods won’t arrive on time, Australian shoppers are using their own tactics with regard deliveries according to Australian carrier Doddle.
Research released by Doddle shows that 64% of Australians are concerned about delivery delays. Consequently 57% plan to shop earlier, 21% will use alternative delivery methods and 9% will pay more for express delivery.
The research also shows that as a result of the pandemic, 60% of Australians are shopping more online and 87% will continue to do after the crisis has passed.
Doddle’s research showed alternative delivery options like Pick-up/Drop-off (PUDO) points are chosen out of their convenience by 39% of shoppers, while 57% would choose the option if available. Indeed PUDO and other delivery methods being offered was seen as a greater incentive to most shoppers than buy now pay later and other incentives to use an online store.
“COVID has caused immense shifts in the way consumers shop and interact with brands and, as a result, we’re anticipating this festive season to be the most digitised yet,” commented Justin Dery, APAC CEO, Doddle. “It’s not enough for retailers to simply stick to what they have always done and expect the same success. With Australian e-commerce ballooning in 2020, it’s vital that they prepare themselves early – from stock and discounts, to delivery options and cut-off dates – to ensure customer expectations are met, orders are delivered on time and shoppers’ nerves are settled.”
“There’s certainly room for Australian retailers to improve their delivery offerings,” Dery continued. “This latest research has found that evolved consumer behaviour as a result of COVID isn’t temporary. Even with a small or no physical store network, retailers can meet customer expectations by offering services such as Australia Post Collect, to ensure they offer the best possible experiences that keep customers coming back.”