Doddle opens Australian offices

UK PUDO specialist Doddle has opened offices in Sydney and Melbourne with plans to take advantage of growth in e-commerce in Australia.

As part of the pick-up and drop-off specialist’s move into Australia, Doddle has made senior appointments to support the Australian launch including Justin Dery, APAC CEO and Rachel Caton, Sales & Marketing Director, both based in Sydney and Liam Mallett as Chief Operating Officer, based in Melbourne.

Doddle recently made a move into the US and has plans to expand further into the APAC region in the next year.

It has had some great growth in the last year, announcing 114% transaction growth in its UK PUDO services in the last year. This has prompted retailers to invest in the in-store experience in order to build loyalty, drive foot traffic, and optimise the last mile to deliver better customer experiences.

Doddle APAC CEO, Justin Dery said: “The retail sector is going through a period of rapid transformation. The arrival of major international giants such as Amazon, growth in online and consumers demanding greater speed and convenience, are shining the spotlight firmly on customer experience – particularly the last mile and how retailers can optimise that experience to deliver a competitive advantage.

“Doddle’s technology platform helps retailers – including major multi channel retail chains such as Marks & Spencer – increase competitiveness through more compelling delivery and returns propositions and generate more sales.  On average, 58% of consumers collecting or returning orders in the stores of Doddle’s retail partners, go on to make additional purchases in-store,” explained Mr. Dery.

Commenting on Doddle’s launch, Paul Greenberg, Founder and Executive Director of retail industry network, NORA, said: “When it comes to multi-channel fulfilment, retailers need to ensure that multiple touch points are well served and that the customer can traverse channels in a simple and easy way. Click and collect is a very exciting option and solutions such as Doddle’s make it easy for retailers to offer their stores as pick up points. It’s good news for retailers and their customers who are seeking more choice and convenience than ever before.”

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