DPD Austria now has 2,200 parcel pick-up locations

DPD Austria has announced it is now the leading parcel pick-up provider in the country, with 2,200 DPD parcel shops and stations.

“Our focus is always on the best possible customer service, which is why it was strategically important for DPD to consistently invest in our network of parcel shops and parcel stations. This has paid off, especially in the past two years,”says Rainer Schwarz, Managing Director of DPD Austria, and adds: “Together with our cooperation partners, we were able to offer our customers a comprehensive service even in lockdown times and we continue to build this consistently.”

Some 1,900 parcel shops are grocery, convenience and tobacco shops as well as pharmacies, wine shops and even flower shops and petrol stations. Rainer Schwarz emphasises: “85 percent of the parcel shops are open after 6 p.m., many also at the weekend. In addition, 95 percent of the population can reach them within 15 minutes. You can find your nearest parcel shop or parcel station quickly and easily using our ‘shop finder’ on our website dpd.at or in the myDPD app.”

An additional 300 parcel stations are open 24 hours a day, 365 days a year, cooperating with partners A1, MYFLEXBOX and Storebox.

“Innovative solutions like this are an important measure for the last mile, which requires a great deal of flexibility,” says Rainer Schwarz, and adds: “We offer our customers the opportunity to deliver their package at locations that are easy to reach and always accessible – such as  train stations – around the clock for pick up or return.”

Many of the pick-ups are organised through the myDPDApp where customers can arrange to collect their parcels. The app offers a range of other functions including in-flight diversion and live tracking. DPD Austria claims that this is used by 350,000 Austrians.

More:   IMRG online shopping index - online retail sales drop by 12%