- 8 January 2021
- Transport / Logistics Services
DPD has suspended road deliveries from the UK into the EU in response to more complex customs processes due to Brexit. DPD is one of the UK’s largest parcel delivery companies.
Thanks to customs issues, up to 20% of parcels for the EU have been returned to sender by DPD as they have incorrect or incomplete data attached to the parcels.
According to DPD, the suspension of road deliveries, that will take place until at least Jan 13, is to be used by DPD to “validate the data we have in our system, reduce the delay” and give customers the opportunity to give it the correct data it needs in order to export successfully.
As a result of the new customs rules, postal deliveries are being delayed at ports while UK and EU couriers get to grips with more rigid requirements.
In a message to its customers, DPD UK said, “The EU-UK Trade and Cooperation Agreement was very welcome but leaving the Single Market and Customs Union still requires significant changes to the way we take your parcels cross-border.
“It’s been a challenging few days for our international operation and our teams have been working round the clock to process your data for parcels bound for Europe and the Republic of Ireland.
“It has now become evident that we have an increased burden with the new, more complex processes, and additional customs data we require from you for your parcels destined to Europe. This has placed extra pressure on our turnaround and transit times. In view of this unprecedented set of circumstances we believe that it is only right to pause and review our road service into Europe, including the Republic of Ireland.”