- 22 February 2017
- Transport / Logistics Services
According to DPD, the delivery company’s YouDPD app has been downloaded for the millionth time.
The app was launched in May 2016 and enables customers to create their own profile, set their delivery preferences and track deliveries. The YourDPD app also allows customers to request drivers to avoid certain times of day such as the school run. In addition the app allows users to set up a series of preferences for those times when they won’t be in for a delivery. This can include a specified neighbour, a designated ‘safe space’ on their property with a photo, or their preferred DPD Pickup parcel shop for their parcel to be dropped at instead.
“It’s a fantastic achievement to reach 1 million downloads in such a short space of time,” said DPD’s CEO Dwain McDonald.
“We’ve had so much positive feedback from users. You wouldn’t really expect a parcel delivery app to generate this kind of a response, but it makes peoples’ lives easier, makes them feel they are in control and helps them get their hands on their stuff quicker. It has become a very empowering tool for more than a million online shoppers.
“We know that one of the most popular features is the ability to tell us times of the day that aren’t convenient for a delivery. We always use the example of the school run, but there are lots of other uses for that feature. The option to go back to customers who were out earlier in the day and make a successful delivery when they get home is streets ahead of every other delivery company, and is just one of the reasons customers vote us number one, again and again.
“It is amazing to see how quickly customers have embraced the app and learned how to tailor the features to their own lifestyle. It takes personalisation to a whole new level and it is clear from the response we’ve had so far that customers want more of this kind of tech-based personalisation.”
DPD has produced a short film to explain how the app works: http://www.dpd.co.uk/lp/yourdpd/index.html#video
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