E-commerce Growth Spurs Swiss Post to Innovate

Swiss Post announced that it is testing a Sunday delivery service and offering new e-commerce solutions. The company stated that an important part of the new e-commerce service offerings is a single login which customers can use to make purchases at a variety of online shops. It means that customers only have to enter their personal data, with delivery address, once with Swiss Post. They then use this ‘digital profile’ to shop online via a range of online shopping websites.

In 2016, the company will also be launching individual management of parcels and registered letters. Once a consignment is scheduled for delivery, a customer can use a ‘consignment cockpit’ on the Swiss Post website, to choose home address delivery or to an alternative address. In addition, customers will in future be able to set their personal delivery preferences.

The company will also be offering a wider range of delivery times, including services at off-peak times in the evening and on Saturdays. In October 2015, the company started testing a parcel delivery service in Zurich, Geneva, Lausanne and Basel. Furthermore, the company is planning to expand its network of My Post 24 terminals, which have recently been rolled out at SBB train stations.

In light of the strong growth in e-commerce delivery volumes, Apex Insight recently analysed the market for parcel shops and locker networks in Europe. The report, European Parcel Shop and Locker Networks Market Insight Report 2015, is available to purchase. A free summary is available on request.