ETA solution available to myHermes customers

B2C and C2C delivery company myHermes has said it has launched a new Estimated Time of Arrival (ETA) solution that should enable SMEs and marketplace sellers to give better visibility over delivery to their customers.

The new, free service is also available to Hermes Business Account Holders. It will allow myHermes to tell the end customer their four hour time-window on behalf of the retailer. myHermes will email the customer on the morning of their delivery.

All packages booked on the myHermes website will be covered by the ETA solution, regardless of whether they are being picked up by a courier or dropped off at one of the 4500 myHermes ParcelShops.

A similar ETA solution was implemented for Hermes’ retail clients in 2016. It is supported by 18,000 handheld scanners, deployed across the courier and myHermes ParcelShop network last year, for around £18 million. The 4G handheld devices use geofencing and a built in camera.

Mike Antwoon, Sales Director at Hermes, said: “With consumers leading increasingly hectic routines and spending less and less time at home, it is important that delivery operators continue to innovate. The ETA solution not only provides the recipient with a valuable time window for delivery, but it also breeds consumer confidence, which is critical for sole traders and SMEs looking to grow their businesses.”

 
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