- 21 March 2017
- Transport / Logistics Services
eBay is going to see “fast and guaranteed shipping times” will be among the “hallmarks” of an “ambitious replatforming”, according to a statement from Devin Wenig, president and CEO of the global online marketplace.
The statement was posted on the eBay news board yesterday (20th March). Wenig said, “When you buy an item on eBay, we want you to be confident that it will arrive fast, and on time. This summer we are rolling out a new feature in the United States that will guarantee delivery in 3 days or less on 20 million items on eBay, millions of which will ship free. You will be able to search and filter for items by 1- and 2-day delivery time.
“We know over 40% of online shoppers don’t complete their purchases due to longer than expected shipping times, so we’re also making it easier for consumers to avoid friction through our Guaranteed Delivery program. Online commerce has matured in the last few years to the point where consumers expect fast and free shipping in defined delivery windows.
“Already, 63% of eBay packages are delivered within three days or less. Now, shoppers on eBay will be able to find these items more easily, including ones that arrive within one to two days. And, if an item doesn’t arrive by the stated delivery date, eBay will make it right.”
Because of its decentralised system of selling and warehousing, eBay as a platform has lagged behind the general push towards ever faster delivery times. Moving things up a gear will help the platform compete in an ever faster moving environment.
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