As part of the FedEx annual report Chairman of the Board Frederick W Smith said in his letter to shareholders, “We are very proud of the solid financial and operational results FedEx delivered in fiscal 2018, and I extend a well-deserved “Bravo Zulu” — the naval signal for a job well done — to our more than 425,000 team members worldwide for their dedication”.

The letter to FedEx shareholders continued, “Our dense, ubiquitous networks create fundamental scale and scope advantages that aren’t easily replicated. Nearly every business and person on the planet can order an item online and have it affordably transported and delivered door to door by FedEx across borders within one or two business days, customs cleared. For e-commerce to continue to grow rapidly, our efficient and reliable global transportation solutions are vital.”

A very successful holiday season delivering record volumes of parcels and high service levels was done through what Smith referred to as “our flexible networks and disciplined year-round planning.” He continued, Our successful ability to handle average daily volumes that can double during peak is a feat no other company can accomplish on a global scale as well as FedEx can.”

Smith highly praised the staff at FedEx by writing, “I want to recognize our team members for delivering critical relief in the wake of devastating hurricanes, floods, earthquakes, and wildfires in FY18. Our logistics expertise helped connect organizations, communities, and individuals, and we quickly transported aid in response to the unprecedented scope of these disasters.”

Closing the letter to shareholders, Smith referred to the cyber attack that took place against the company’s new acquisition TNT, referring to the response to the attack as being “remarkable”.