FedEx extends Extra Hours offering

FedEx is extending its late pick-up ‘Extra Hours’ service to e-commerce companies right across the US. The FedEx Extra Hours service is available for next-day and two-day shipping.

According to FedEx the Extra Hours service will allow customers of its clients to shop late and for their packages to still be delivered quickly, with some cut-off times as late as midnight. Among the first businesses to go over to this service are AutoZone and Best Buy.

“Demand trends and consumer expectations in e-commerce are shifting, and the size, scale, reliability and flexibility of the FedEx networks uniquely position us to offer this new service that answers a clear consumer need: evening shopping with next-day local delivery and two-day shipping within the continental United States,” said Brie Carere, Senior Vice President and incoming chief marketing officer for FedEx. “The majority of online orders are placed after 4 p.m., and 64 percent of online shoppers expect orders placed by 5 p.m. to qualify for next-day shipping. FedEx Extra Hours aligns with the needs of online shoppers, while offering retailers a way to balance inventory and reduce transportation costs.”

FedEx Extra Hours is the latest in a line of e-commerce and retail offerings that FedEx has launched to meet the evolving needs of retailers and online shoppers who want fast and convenient shipping options, especially during the busy holiday shopping season.

“The scale and flexibility of the FedEx networks align perfectly with the ‘always-on’ mentality and expectations of shoppers,” said Carere. “We can flex our networks to provide new e-commerce offerings with fast, reliable service even during the busiest weeks of the year.”


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