- 11 October 2021
- Transport / Logistics Services
Late last week, FedEx TNT suspended domestic UK operations, but have said that they will take parcels destined for international markets. The service has not apparently been re-started over the weekend.
According to the logistics giant, UK shipments already in the system will be delivered as per their contract but may experience extended transit times.
FedEx TNT have not said the reason for the sudden cessation of UK domestic operations but local media reports that there has been a sortation or software equipment failure at its Marston Gate hub. With the automatic sortation equipment down and no system for manual sorting, it would be thereby impossible to handle the volumes the logistics giant handles every day.
With the promise to deliver parcels in the system already, there is a major backlog to rectify. There is also a logistics labour shortage that includes temporary staff who might be called in to help sort out the mess on the ground.
This has not been fixed over the weekend, with no announcement of it being resolved by FedEx TNT.
Customers who usually send domestic shipments through the carrier should switch to their alternate carriers for the moment, for at least a couple of days. This does not appear to be an abrupt change in business practice by the carrier, so should be resolved in relatively short order.