- 14 January 2020
- Transport / Logistics Services
Pan-European delivery company Hermes has delivered 5% more parcels across its network in the 2019 peak season than it did in 2018. In addition it kept its delivery promise of parcels being delivered on time – more than 91% of parcels were successfully delivered at first attempt.
“With almost 85 million parcels, we will have the highest-volume Christmas sales in our history in 2019,” said Marco Schlüter, Chief Operations Officer of Hermes Germany.
“Based on precise volume forecasts, additional capacities could be planned in good time. At the same time, our new locations, modern technology and digitisation, particularly in the area of the last mile, have helped to handle the enormous volume of consignments,” continued Schlüter.
The peak season hasn’t ended yet for Hermes with returns and purchases made using gift cards keeping volumes relatively high. This is expected to slough off in the coming weeks.
Marco Schlueter continued: “Despite considerable additional quantities, the quality level remained high. For example, we were able to keep our Christmas delivery promise to over 99 %. But it is also clear that with such additional quantities there may be delays here and there. Overall, however, we are extremely satisfied. ”