- 13 October 2021
- Transport / Logistics Services
UK carrier Hermes is working with automotive giant Ford to pilot in-car deliveries.
Unlike previous such pilots, this scheme will initially involve the courier putting parcels inside the customer’s car at their home address. Previous pilots with other firms have involved cars being at a street location away from the home.
As the ‘Secure Delivery to Vehicle’ pilot progresses, the plan is to increase the number of participants and to broaden the project’s scope to include deliveries to cars away from the home and offering a returns service.
The system is enabled via the FordPass app. Customers shopping with selected retailers will be offered the ‘delivery to vehicle’ option as the standard delivery option. When the courier is within 300 metres of the destination, the Hermes driver app will show them the exact location of the vehicle. Within 50 metres, the driver will scan the parcel and this will create a one-time unlock token to open the vehicle with the smart device.
Should the courier fail to lock the car after making the delivery, the car will lock itself within a set time period. In addition, should the customer’s car not be within 300 metres of the selected delivery-to-vehicle address the parcel will be delivered to the home address. The same will apply should the parcel be too big to fit in the car’s boot.
Mark Harvey, European enterprise connectivity director, Ford, said, “Together with Hermes, we are looking at more secure and efficient ways to deliver parcels, to match the increasing demands coming from online purchases. Turning the vehicle into a delivery point is extremely convenient for the customer. It puts them in control, to ensure their parcel is where they want it.”
Lynsey Aston, head of product, innovation and onboarding, Hermes UK, added, “We’re committed to exploring innovative delivery methods that provide maximum convenience for our customers, and we’ve been excited to start this trial as we see big potential. This new delivery option sits alongside existing choices such as delivery to home, another address, office or to a Hermes ParcelShop or Locker while supporting ongoing Covid-safe contactless deliveries.”