Hermes launches Digital Futures+

Delivery firm Hermes has announced plans for its Digital Futures+ programme. This uses smart technology, data utilisation and industry insight to deliver improved personalisation, greater assurance and a returns process it intends to be ‘best in class’.

Digital Futures+ is aimed at enabling the customer to take greater control of how they send, receive and return parcels and is supported by a new app and website. In addition it will be accessible by phone to maximise its reach.

Customers will be able to divert their parcel to a parcel locker, ParcelShop or a neighbour’s address right up to the time of delivery. Regarding its existing safe-spot offering, the customer can take a photo of that chosen spot and upload it to the Digital Futures+ app so the courier knows exactly where to drop the parcel.

Regarding returns, customers will be able to have the parcel picked up by courier or drop it off at a ParcelShop. It will soon be possible for customers to not include a returns label in the package – instead they will be able to generate a QR code that can be printed at home or at a ParcelShop.

Martijn de Lange, CEO at Hermes UK, said: “Our Digital Futures Strategy is designed to support the company’s mission to become the UK’s carrier of choice by 2021 and builds on our continuing development, which has seen double digit growth for the past six years. It will deliver true value to our retail customers and further enhance the delivery experience for everyone.”


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