Hermes launches Whats in the Box service for clients

Delivery company Hermes UK has launched a new returns service for its retail clients called ‘What’s in the box?’ where their customers inform the retailers exactly what items are being returned.

The service has been piloted by fashion retailer Joe Browns successfully. The scheme allows retailers to know what exact SKUs are being returned and in some cases can offer an expedited refund. It will also allow them to update their SKU data, manage warehouse stock levels and acquire up to date and accurate customer details.

“This is another great addition to our already industry leading returns proposition. It forms part of our ongoing commitment to developing and delivering market leading solutions that improve the customer journey whilst adding value for our retail clients,” said Christ Ashworth, CIO at Hermes UK.

The ‘What’s in the box’ functionality can be integrated into a retailer’s own website or app or through the Hermes website.

“This is another step forward from Hermes in helping to make our customer journey simpler. Returns have always been a fundamental part of clothing mail order and, with recent changes in buying habits switching from in store to on- line, this has become increasingly important. As a business the more information we can collect in an electronic format the more efficient we become. ‘What’s in the box’ gives both us and our customers exactly what they need,” added Darren Abbott, Financial Director at Joe Browns who trialled the service earlier this year.