Hermes parcel volumes increase by 12%

Hermes UK, the last mile delivery firm, has reported record parcel deliveries in the 2017 peak season.

On the busiest day of the peak, Hermes handled 1.6 million parcels move through its network. Its biggest week saw 9.7 million parcels delivered. The year on year growth for the period was 12%.

The delivery firm’s new Midlands Super Hub opened in Rugby in September 2017. It can handle one million parcels a day and during the 2017 peak it boosted Hermes’ overall processing capacity by 45%.

Another important factor Hermes have reported is its Customer Satisfaction (CSAT) score increase to 87 throughout the Christmas shopping season, the highest customer satisfaction score in two years for that period.

CEO Martijn de Lange commented: “We’ve had our largest ever peak in 2017, which was growth that we had planned well for. We saw an increase in demand during Christmas week in particular, reflecting greater consumer confidence in last minute delivery options.

“Following our year of investment in infrastructure and IT in 2017, we now have one of the largest peak capacity uplift capabilities in the industry and customer satisfaction reached its highest ever score for the year. We also received more than 3,000 positive comments on Google during peak, taking our score to 4.1 stars out of 5. In 2018, we will continue to further improve our understanding of our clients and their customers’ exact requirements and further invest in CX and technology to become the carrier of choice for every UK consumer.”

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