Hermes repeats Christmas Promise

In the first announcement by delivery companies ahead of the peak season, Hermes has announced that it will be repeating its ‘money back delivery guarantee’ for this year’s online shopping peak season.

This is the fourth year of Hermes Christmas Promise, that aims to “helps retailers to avoid disappointing customers by guaranteeing that all online purchases will be delivered before Christmas Day”.

The ‘small print’ added to this promise is that the the delivery company is actually giving the assurance that “every parcel entering the Hermes network by 23.59 on Wednesday 21st  December, and bearing a UK mainland address, will have a least one delivery attempt made otherwise Hermes will refund the delivery charge”.

In short Hermes is making a commitment that a delivery attempt will be made for every purchase that enters its network by the 21st December, though this is pretty much the same as any delivery company can promise realistically…

Martijn De Lange, Chief Operating Officer at Hermes, commented: “By making this commitment again, we are guaranteeing that customers will receive their presents in time for Christmas. Throughout peak 2015 we processed a total of 30.3 million parcels, with an amazing 1.4 million parcels processed in just 24 hours. This is a 24% increase on 2014 and we fully expect that number to rise this year. We are constantly investing in our network and infrastructure to withstand the increase in parcels and to ensure both customers and retailers enjoy the peak season.”

The peak season is promising to be vibrant this year with no sign of the Brexit Blues hitting the UK economy and some signs suggesting that no such thing will happen at least until the end of next year…

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