Hermes sees busiest Black Friday ever

Handling more than 4.8 million parcels, delivery company Hermes has reported its busiest Black Friday weekend on record.

According to Hermes, volumes were up seven per cent by comparison to last year, where it processed 4.5 million parcels in the same period.

In addition Hermes handled 9.1 million parcels in the seven days after Black Friday.

In the run up to the weekend and the rest of the coming peak season, Hermes opened its new Super Hub at Rugby and has opened or improved 85 super depots. For the peak season Hermes also recruited an additional 4,500 self employed temporary couriers for deliveries.

Hermes has also added 490 trailers to its fleet, as well as 230 additional depot vehicles and 160 tractor units.

“Our meticulous planning and ongoing investment has ensured we have been able to deliver another hugely successful Black Friday Weekend for our valued customers,” said chief executive Martijn de Lange. “Our network and infrastructure comfortably coped with the additional volumes.

“Over the coming weeks we will continue to work closely with our clients to understand their forecasts for Christmas and to guarantee the busy festive period will be equally as effective.

“We are extremely proud that our NPS scores have significantly improved, while handling substantially more parcels than last year, we have also improved the experience we are delivering. In addition our customer satisfaction score rose from 82 to 87. This is testimony to the team’s hard work and dedication, our continued investment in new technology, and our commitment to grow our innovative portfolio of services and solutions.” 
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