Hermes trials in-car delivery

Hermes and Volkswagen are to trial the UK’s first in-car delivery service, called We Deliver.

The trial is to take place in Milton Keynes and is for VW car owners with cars bought in 2019 and after with the We Connect Plus package. It is designed to boost first-time delivery rates and improve customer convenience.

The owners sign up to the service using the Volkswagen ID. They receive an SMS or email when the parcel arrives at the depot and have the option to have the package delivered to their car. They then authenticate the option should they take it and the courier is alerted.

The delivery driver is then given a one-time, time-specific access code to access the car at the time specified. The driver finds the car with GPS coordinates sent, and upon completing the delivery takes a photo that is sent to base, with confirmation the boot is closed and secure.

Should the trial in Milton Keynes be successful, VW say that the service is to be rolled out nationally.

Adrian Berry, innovation product owner at Hermes UK, said, “We are really pleased to be partnering with Volkswagen UK and look forward to working with them to develop this further. It is the first trial of its kind in the UK and supports our mission to make parcels more personal. Further to this, we envisage that in-car delivery services will increase first-time delivery rates reducing the number of delivery vans on our streets.”

Claire McGreal, brand strategy and mobility services manager at Volkswagen UK, added, “We are excited to have Hermes on board as our first courier partner to trial We Deliver in the UK. Feedback from users in Germany, where the scheme is already live, has been consistently positive and we hope to begin rolling out gradually across the UK by late 2020.”