Hermes UK had biggest peak season to date

Hermes UK handled nearly 10 million more parcels in December 2019 than it did in the same month in 2018. This makes December the last-mile delivery company’s biggest peak season to date.

On the 5th December alone it processed 2.1 million parcels, up from 1.9 million the same day a year before. In the first week of December it handled 13.9 million parcels, and operated almost 1000 client collections in just a day.

Preparation for the rush was key to management of the rush. It implemented the largest peak capacity uplift in the industry across all hubs. It acquired 1000 trailers and 3200 scanning devices, and added 560 drivers, 7000 couriers and 28 peak managers for the peak season. The company ran operations on a 7 day week from the 1st December to the 24th.

Martijn de Lange, CEO at Hermes UK, said: “This was another record-breaking peak and once again we were ready and able to deliver Christmas. We started planning at the beginning of the year, working with our longstanding and committed retail clients to provide a collaborative, flexible and scalable service. Our ongoing investment into developing our infrastructure and proposition, supported by some industry leading new products and services, also meant that this year we were able to further enhance the customer experience, providing strong communication and added assurance and convenience.”


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