- 18 July 2016
- Transport / Logistics Services
Health food and supplements retailer Holland & Barrett is now offering its customers the choice of picking up their online orders via the network of InPost automated lockers. This will significantly improve the choice that customers have as many aren’t at home during the day to have their goods delivered to them.
Emma Mead, Director of E-Commerce at Holland & Barrett International, said: “We have seen a big increase in online orders over the last year, which comes as no surprise as our customers are often time poor and not in a position to wait at home during the day for their deliveries to arrive. At the same time, many can’t receive any items at work, but would rather pick up their purchases in a location and at a time that’s convenient for them, e.g. on their way home from the office. The partnership with InPost UK is the perfect solution for us, as it makes failed deliveries a thing of the past and increases customer satisfaction.”
Ian Caminsky, CEO at InPost UK, added: “Our new partnership with Holland & Barrett is exciting for us as a business, as it represents our first step into the Health Products industry and we are pleased it is with such a well-respected brand.”
A lot of retailers are looking at parcel lockers, parcel shops and click & collect services to meet their customers’ needs. Workplaces are not universally happy to receive parcels ordered online for their employees so alternative options are increasingly being looked at. InPost’s network is close to many people’s homes and this option is very attractive to online retailers as a result. Doddle by comparison focuses on infrastructure, with their shops in many train stations. Such choice widens the horizons for retailers looking at new ways of satisfying customers’ needs.