Hubbed – half of parcels collected 2-4 days after delivery

Australian parcel pickup/drop-off (PUDO) network Hubbed has published large-scale research showing that just 36% of online shoppers pick up their parcels on the day they are delivered to the pickup point.

The research is based on more than two million parcels collections across the 2,000 Hubbed PUDO points. Additionally the research showed that 47% collected their parcels two to four days after the parcel was dropped off and 17% waited five or more days.

CEO and Founder of Hubbed David McLean said: “Our findings suggest that the majority of our collection customers do not consider same-day deliveries a priority. Instead, we think most shoppers choose same-day delivery as more of a guarantee that the delivery will arrive. They seem to also view collection points as a means of storing their parcels securely until they are ready to collect them at a time that suits them. This is extremely helpful for retailers, some of whom have been prioritising same-day delivery services which whilst important should be supported with a convenient click and collect network.”

McLean added: “While online shopping will continue to grow, Australians are seeking options for secure, reliable and sustainable parcel collection close to home.  Online retailers can utilise collection points as a click and collect offering for customers. Hubbed’s network of more than 2000 locations Australia-wide allow customers to collect parcels from convenient locations, many of which are open 24/7, offer parking and are free from queues. The service reassures consumers that their parcels are held in a secure, local storefront until they are ready to collect.”