Australian parcel pick-up/drop-off store network Hubbed has launched Hubbed Returns, a returns management system aimed at SME retailers.

Hubbed have research showing that 98% of Australians shopped online between December 2020 and January 2021, 36% of whom returned items.

The Hubbed Returns platform allows retailers to direct customers to a dedicated returns page on their website that can be customised and branded to suit the retailer’s needs. It requires no technical integration and has a flat rate pricing model.

Customers have a choice of returns point. When the customer returns the parcel at the Hubbed collection point, the parcel is scanned and the retailer informed of the returns receipt almost immediately. They can thereby release a refund or credit note to the customer quickly rather than wait until the parcel physically arrives at the warehouse.

Hubbed CEO and founder David McLean said, “We are thrilled to announce the launch of Hubbed Returns. Knowing that returns is a common pain point for retailers, we established an easy-to-manage returns solution that simplifies the process for both retailers and customers. It also provides end-to-end returns visibility, from the moment a customer books a return to when the order arrives at a drop-off location. Hubbed Returns not only provides a more affordable solution for retailers but also eases pressure on customer service staff.

“The ability for retailers to release customer credits faster through our service, if their returns policy allows, can also help increase buyer loyalty. Faster reimbursements may motivate customers to purchase more with a Hubbed retailer partner over another.”