- 26 May 2021
- Transport / Logistics Services
Three quarters of Australians who choose same-day delivery only want a guaranteed or fast delivery according to Hubbed, the Australian pick-up/drop-off (PUDO) network. Just a quarter of those choosing same-day actually need the goods that day.
The Hubbed survey was of 1,005 Australians. The company has more than 2,000 locations across the country, that include parcel lockers, petrol stations, convenience stores and independent retail outlets.
It found that 48% of those ordering same-day needed their parcel within 2-3 days, and 24% felt that same-day would guarantee the parcel would arrive. Just 28% needed their parcel that same day.
David McLean, CEO and founder of Hubbed, said, “Given the fact that most online orders aren’t needed urgently, the availability of same-day delivery options is placing additional pressure on retailers to process orders in tight timeframes, as well couriers, who are already handling unprecedented parcel volumes.
“Given this, it may be important for retailers to ensure other delivery choices are available to customers, such as click and collect. This allows customers to have more control over their parcel deliveries and ensures the swift delivery of items without the pressure of having to fulfil orders within a day.”
Another insight from the research is that most shoppers prefer PUDO to delivery at home. It showed that 59% find it easier to collect parcels than to have them delivered to their home.
McLean added: “With online shopping showing no signs of slowing down, offering alternative delivery locations will appeal to consumers. It solves issues around missed deliveries and provides convenience for consumers, who can choose where they receive their parcels. Now that Aussies are returning to the workplace, they may be more inclined to select alternative options, which are open after hours and on weekends.”